Policies
Late Return Policy
The borrower is responsible for returning equipment on its due date during the Digital Media Exchange’s (DMX) regular business hours (currently 11am to 3pm, Tuesday-Thursday). Failure to return equipment promptly during regular business hours will result in the suspension of the borrower’s account and borrowing privileges until the outstanding loan is returned.
- If the equipment is over 72 hours late, your Bates account will be charged the replacement cost of the equipment plus a billing fee of $75 which is not refundable.
- Frequent late returners may have their equipment privileges revoked.
These fees and fines exist to ensure the campus community has fair and equal access to the equipment. Please communicate with us anytime your equipment is going to be late. Good communication and follow through can help mitigate your fees and fines.
Broken or damaged equipment
Equipment must be returned in the state and condition in which it was loaned. Reasonable wear and tear may occur. Please report any known issues immediately.
If staff determines equipment damage to be beyond reasonable wear and tear, your student account or department may be charged the repair or replacement value of the item.
Lost or stolen equipment
When you leave the office with loaned equipment, it has become your responsibility. If any equipment is lost or stolen, your student account or department may be charged the full replacement value.